FAQs

Public offer on concluding a contract for the sale of goods remotely

1. Subject of the agreement

The seller, individual entrepreneur Dunin-Barkovsky Daniel Dmitrievich, acting on the basis of a certificate of state registration, offers the Buyer, an individual, to conclude a contract for the purchase and sale of goods by accepting a public offer by placing an order on the Seller's official website at: https://uk.dunin-barkovsky.ru .

The description of the goods, their characteristics and prices are presented in the electronic catalog on the Seller's website.

The terms of payment and delivery are posted in the relevant sections of the website.

2. The procedure for concluding the contract

The contract is considered concluded from the moment the Buyer accepts the offer by placing an order on the Seller's website.

3. The procedure for fulfilling obligations

After placing an order on the website, the Seller sends the Buyer an order confirmation with the specified contact information.

All completed orders are transferred to an authorized transport company on the next business day after registration and shipped from the city of St. Petersburg.

Delivery is carried out according to the carrier's route schedule. The transport company is responsible for the delivery time and the safety of the goods. The seller provides assistance in arranging the delivery.

The change of the delivery address after the transfer of the order to the carrier and the re-delivery in case of impossibility of delivery are carried out at the expense of the Buyer.

4. Return and exchange of goods

The goods of proper quality can be returned or exchanged within 7 (seven) calendar days from the date of receipt, provided that the presentation remains intact.

Goods of inadequate quality are subject to return if there is documentary evidence of a defect.

The return procedure is regulated by the "Exchange and Refund” section on the Seller's website.

5. Dispute resolution

The pre-trial dispute resolution procedure is mandatory. Claims are sent to the email address support@dunin-barkovsky.ru They will be reviewed within two (2) business days.

Disputes that are not settled in a pre-trial order are referred to the Arbitration Court of the city of St. Petersburg.

6. Processing of personal data

The buyer agrees to the processing of the following personal data:

• Last name, first name, patronymic;
• Phone number;
• Email address;
• The delivery address.

7. Order payment

When paying with a bank card, it is redirected to the payment service of Bank Point LLC, which is responsible for processing and protecting payment data.

8. Personal account of the client

When placing an order on the Seller's website, the client's personal account is automatically created. Access to the personal account is provided by sending the login and password to the email address specified by the buyer when placing the order.

The personal account provides the client with the following features:

• Viewing and monitoring orders;
• Access to information about purchased goods;
• Repeat order processing;
• Managing delivery addresses.

The client has round-the-clock access to his personal account, which allows him to quickly receive information about the order status and, if necessary, make changes to the data.

The Seller undertakes to ensure the confidentiality and security of the data used to access the personal account. In case of any technical problems with access to the personal account, the client can contact the support service at support@dunin-barkovsky.ru to resolve the issue promptly.

9. Changing the terms of the offer

The Seller has the right to unilaterally amend the terms of the offer. The new terms and conditions will take effect from the moment they are published on the website. https://uk.dunin-barkovsky.ru

10. Details of the seller

Individual entrepreneur Dunin-Barkovsky Daniel Dmitrievich

Taxpayer identification number: _____

Registration address: 197720, St. Petersburg, Zelenogorsk, Bronnaya str., 4A, lit. A

Date of publication: _____

Note: This offer is public and is addressed to an unlimited number of people.

The acceptance of the offer is the full acceptance of all its terms by placing an order on the Seller's website.

1. Go to the product catalog and select the product you are interested in;
2. Determine the desired color and size, then click the “Add to Cart” button;
3. Go to the "Shopping Cart” section to confirm your choice.;
4. After the final selection in the “Shopping Cart”, click on the “Place order” button;
5. Fill in all required fields in the order form;
6. Make payment for the order in accordance with the specified conditions.

• Viewing and monitoring orders. The user has the right to access information about their orders at any time, including the ability to track their current status in real time. This feature allows the user to be informed about all stages of the execution of his order, starting from the moment of its registration and ending with delivery.;
• Access to information about purchased goods. In the Personal Account, the user can view the list of previously purchased goods, get access to detailed product cards, including their characteristics, descriptions and photos, which provides the opportunity to review previously purchased items.;
• Repeat order processing. The user has the technical ability to re-process previously placed orders in an expedited manner, which significantly saves time and simplifies the re-purchase process.;
• Managing delivery addresses. Your personal account provides functionality for managing saved delivery addresses, including adding, editing, and deleting them. This option allows the user to promptly update information about order receipt addresses, ensuring the accuracy and relevance of personal data.

• card number;
• its validity period;
• The three-digit CVC2/CVV2 code located on the back of the card.

• door-to-door delivery with the possibility of fitting;
• delivery to order pick-up points;
• delivery to the postamates.

• We notify the customer about the arrival of the order at the pick-up point;
• We warn you if the shelf life is coming to an end.;
• We extend the shelf life by 7 days if the customer does not have time to pick up the order.;
• We deliver by courier "on click" within 15 minutes if the user does not want to go to the pick-up point for orders.

1. Record the fact of an autopsy by means of photo and video recording;
2. Send the received photo and video recording materials to the email address of the support service support@dunin-barkovsky.ru for documentary confirmation.

• Sending a claim to the shipping company or marketplace that delivered the order;
• Checking the contents of the package to establish the fact of possible damage to the goods.

• Type of operation (exchange/refund);
• The E-mail address (E-mail) specified by the customer when placing the order and relevant for communication;
• Order number (provided in the email when placing the order);
• Items for exchange/refund (specific items);
• A comment indicating the reason for the request.

• the product was not in use;
• its presentation, consumer properties, seals, factory labels and packaging (if available) have been preserved;
• there is a document confirming the fact and conditions of purchase (cash receipt, electronic receipt, other payment document).

• the product was used for its intended purpose (socks, household use, etc.);
• labels, seals, packaging are missing or damaged;
• the 14‑day deadline has expired.

• Upon detection of defects, the buyer has the right:
• request a refund of the amount paid for the product;
• exchange the product for a similar one of proper quality.

• an independent expert examination confirms the presence of a manufacturing defect.;
• absence of signs of improper operation, which led to the occurrence of defects.
• In case of confirmation of a manufacturing defect:
• the buyer is reimbursed for the cost of the product;
• The costs of conducting an independent expert examination are compensated.

• contact customer support;
• provide the product, documents confirming the purchase, and (if available) an expert opinion;
• fill out an application for a refund in accordance with the prescribed form.